Your Care. Your Home. Your Way.

Supporting Independence at Home and in the Community

Domestic Assistance under Support at Home, CHSP & NDIS

Cloud Care Services delivers community-based domestic assistance that supports older people and NDIS participants to live safely, comfortably, and independently in their own homes and communities.

Our domestic assistance services are guided by the shared principles of person-centred care, choice and control, independence, safety, and outcomes-focused support, in alignment with the Support at Home program, Commonwealth Home Support Programme (CHSP), and the NDIS Practice Framework.

Person-Centred, Goal-Directed & Participant-Led Support

Individualised Support Planning

All domestic assistance is delivered in line with an agreed care plan or NDIS participant plan, developed collaboratively to reflect assessed needs, goals, preferences, routines, and cultural considerations.

Wellness, Reablement & Capacity Building

Support is provided to maintain a safe and functional home environment, while encouraging clients and participants to remain actively involved in household tasks wherever possible.

Choice, Control & Dignity

Clients and participants choose how, when, and what support is provided, with services delivered respectfully and in a way that protects privacy, autonomy, and personal preferences.

Safe, Quality & Reliable Service Delivery

Safe & Compliant Practice

Domestic assistance is delivered in accordance with safe work practices, manual handling guidelines, infection prevention and control requirements, and organisational risk management processes.

Qualified & Supported Workforce

Our staff are appropriately trained, screened, and supervised to deliver domestic assistance in line with aged care and NDIS requirements, including safe use of equipment and cleaning products.

Consistency & Continuity of Support

Where possible, we prioritise continuity of staff to build trust, familiarity, and confidence within the home environment.

Domestic Assistance & Household Support

Cloud Care Services provides flexible assistance with:

• General household cleaning

• Bed making and linen changes

• Laundry and ironing

• Kitchen and bathroom cleaning

• Maintaining a safe, tidy, and hygienic living environment

• Light household tasks that support daily living

Supports are delivered to the level required, promoting independence and avoiding unnecessary reliance on ongoing assistance.

Safeguarding, Rights & Wellbeing

Risk-Aware, Not Risk-Averse

We support positive risk-taking that enables independence, while identifying and managing foreseeable risks within the home.

Safeguarding & Incident Management

We are committed to preventing abuse, neglect, exploitation, and unsafe practices, with clear reporting, escalation, and response processes in place.

Responsive & Coordinated Support

Changes in needs, risks, or goals are identified early and addressed through timely communication and review of supports.

Frequently Asked Questions

Is domestic assistance delivered in my home?
Yes. All services are provided in your home or community setting and tailored to your routines and preferences.

Who provides the support?
Our trained and vetted support workers, supported by experienced care coordinators.

Can my domestic assistance change over time?
Absolutely. Your care or participant plan is reviewed regularly and adjusted as your needs and goals evolve.