Your Care. Your Home. Your Way.

Supporting Nutrition, Independence, and Wellbeing in the Community

Meal Preparation & Food Delivery under Support at Home, CHSP & NDIS

Cloud Care Services, through its Mealit food app, provides meal preparation and food delivery services that support older people and NDIS participants to maintain good nutrition, independence, and wellbeing while living at home and in the community.

Our services are guided by the shared principles of person-centred care, choice and control, independence, safety, and outcomes-focused support, in alignment with the Support at Home program, Commonwealth Home Support Programme (CHSP), and the NDIS Practice Framework.

Person-Centred, Goal-Directed & Participant-Led Support

Individualised Nutrition Support

Meal services are delivered in line with an agreed care plan or NDIS participant plan, taking into account dietary requirements, cultural preferences, health conditions, and personal routines.

Wellness, Reablement & Capacity Building

Where appropriate, support encourages clients and participants to remain involved in meal planning and preparation, promoting skills, confidence, and independence in daily living.

Choice, Control & Dignity

Clients and participants choose the meals they enjoy, how meals are prepared or delivered, and when support is provided  respecting personal preferences, dignity, and autonomy.

Safe, Quality & Reliable Service Delivery

Safe & Compliant Practice

Meal preparation and delivery are undertaken in line with food safety standards, infection prevention and control requirements, and organisational risk management processes.

Trusted Food Partnerships

Through the Mealit app, Cloud Care Services partners with approved food providers and support staff to ensure meals are nutritious, safe, and suitable for individual needs.

Consistency & Reliability

We prioritise dependable scheduling and clear communication to ensure meals are delivered reliably and support continuity of care.

Meal Preparation & Food Delivery Services

Cloud Care Services, via Mealit, supports access to:

• Meal planning and preparation

• Ready-made meal delivery

• Support with special dietary requirements

• Assistance with reheating and serving meals (as per plan)

• Nutrition support aligned with health and wellbeing goals

Services are delivered to the level required, supporting adequate nutrition while promoting independence and self-management.

Safeguarding, Rights & Wellbeing

Risk-Aware, Not Risk-Averse

We balance safety with independence, supporting informed choice while managing foreseeable risks related to nutrition and food safety.

Safeguarding & Quality Assurance

We are committed to safe, respectful service delivery, with clear processes for feedback, concerns, and incident management.

Responsive & Coordinated Support

Changes in dietary needs, health status, or goals are identified early and addressed through timely review and coordination.

Frequently Asked Questions

Are meals delivered to my home?
Yes. Meals can be delivered to your home or supported through in-home meal preparation, depending on your care or participant plan.

Who prepares the meals?
Meals are prepared by approved providers and support staff through the Mealit app, coordinated by Cloud Care Services.

Can my meal supports change over time?
Absolutely. Meal services are reviewed regularly and adjusted as needs, preferences, or goals change.